Privacy Policy

This Privacy Policy (Privacy Policy) provides the basic policy of PayPay Corporation (hereinafter referred to as “Our Company”) for its handling of information relating to the privacy as follows.

This Privacy Policy applies to the users or potential customers of Our Company’s services, or users of Our Company’s website or contents (hereinafter collectively referred to as the “Users”), and stipulates Our Company’s handling of all information by which the Users can be identified directly or indirectly such as the User’s name, contact point, birth date, cookie, usage history of services, etc. (hereinafter referred to as the “Personal Data”). The “Personal Information” , which is a kind of the “Personal Data”, means the “Personal Information” defined in the “Act on the Protection of Personal Information”.

1. Collection of the Personal Data

Our Company may collect the Personal Data in the following cases:

In the event that it is entered by the Users via device operation.

In the event that it is provided by the Users via any medium such as writing, or oral communication etc.

In the event that it is transmitted or provided in connection with the utilisation or viewing of services, products, application, webpage, advertisement or contents by the Users.

Other than those above, in the event that it is lawfully collected such as being provided by a business alliance partner or a third party under the Users’ consent.

2. Utilisation purpose of the Personal Data

Our Company may utilise the Personal Data for the following purposes:

In order to provide electronic money service (prepaid payment instruments issuance service, funds transfer service) and all other services which Our Company operates (hereinafter referred to as the “Service”).
The following are the examples of purpose of utilisation:

In order to specify its contents or perform its transaction relating to the purchase of products or services by the User who utilises the Service.

In order to invoice and settle the payment for the products or paid services.

In order to carry out authentication, identity verification or examination of the User in utilising the Service or inquiring.

In order to offer points or coupons (including those issued by a third party).

In order to provide notifications relating to the Service.

In order to advertise, send commercial message, or market.
The following are the examples of purpose of utilisation:

In order to advertise or send commercial message for the services of Our Company or third party advertisers.

In order to market products and services of Our Company or third parties.

In order to draw or send gifts relating to campaign etc.

In order to plan the improvement of the Service, new services, etc.
The following are the examples of purpose of utilisation:

In order to improve the Service, and plan and develop new services.

In order to research and analyse the Service usage, or create and publicise its statistical data.

In order to evaluate the response of the contact person, and improve its response quality.

In order to provide each User with optimised services and contents (i.e. personalising).

In order to provide the Service safely.
The following are the examples of purpose of utilisation:

In order to detect the Users who are violating the terms of use etc. regarding the Service, or respond to violators against terms of use etc.

In order to investigate, detect, prevent the occurrence of, or respond to, wrongdoings such as fraud or unauthorised access using the Service.

In order to manage the Personal Data and ensure the data security.

In order to resolve troubles relating to the utilisation or operation of the Service.

3. Provision of the Personal Information

In addition to the cases which the laws and regulations permit, Our Company may provide the Personal Information to a third party (including any third party being in foreign countries, the same shall apply hereinafter) in the following cases:

In the case of provision of any Personal Information which is required for registration or provision of the associated services to service alliance companies (*) for the purpose of provision of the associated services in combination with other companies.
The following are the examples of case in which provision occurs:

In the case of provision of the Personal Information such as the User identifier (User ID etc.), password, name, display name, profile image, email address, actual location information, device battery information, balance information, phone number, camera usage, etc. to an operator of Mini-Application (defined below), in order to create and link an account of an application of the associated services provided in Our Company’s application (hereinafter referred to as the “Mini-Application”) or provide associated services. With respect to some part of the Personal Information, the Users may, at its option, control whether it will be provided or not in some cases.

In the case of provision of the Personal Information such as the User identifier (User ID etc.), balance information, etc. to a service alliance company, so as to the Service can be utilised on its website or application.

(*) The service alliance companies will be clearly specified on the confirmation page along with the main items of the Personal Information to be provided at the time of the first usage of the Mini-Application or the associated services.

In the case of necessary provision of the Personal Information to another user on the Service, in order to provide any part of the Service which presupposes the disclosure it to other users.
The following are the examples of case in which provision occurs:

In the case of provision to any other user who the User has designated or has designated the User when utilising bill-splitting, remittance or receipt services.

In the event that it is necessary for dispute resolution or protection of rights, property, etc. of Our Company or third party.

In the event that it is necessary for countermeasure or response for misuse of the Service or associated services.
The following are the examples of case in which provision occurs:

In the event that any misuse relating to credit cards, bank accounts, etc. registered to the Users’ PayPay Application has occurred or the suspicion thereof occurs, the Users’ registered information may be provided to credit card issuers, banks, etc. relating to such credit cards, bank accounts, etc. in order to investigate cases or prevent damage.

In the case of provision to a business successor in order to succeed business for reasons of merger, demerger, etc.

In the event that each User gives its individual consent separately.

4. Joint utilisation of the Personal Data

All of the Personal Data which Our Company collects may be utilised jointly as follows:

Our Company and the Affiliated Companies (*) (including any company in foreign countries, the same shall apply hereinafter) are qualified to utilise jointly; provided, however, that in the event that the Affiliated Companies utilise the Personal Data jointly, Our Company enters into an agreement relating to the handling of the Personal Data in advance, and creates a structure to manage the Personal Data properly.

The Affiliated Companies with which Our Company has entered into agreements relating to the handling of the Personal Data are set forth here.

(*) “Affiliated Companies” means subsidiary companies, affiliated companies and jointly controlled entities of SoftBank Group Corp., the parent company of Our Company, defined in the accounting standards adopted by SoftBank Group Corp. in its latest consolidated financial statements.

The purpose of joint utilisation is the same as utilisation purpose described in the paragraph 2 above. (However, with respect to the utilisation purpose of joint utilisation, the term “Our Company” is deemed to be replaced with “Our Company and the Affiliated Companies”, and "the Service” is deemed to be replaced with “all services which Our Company and the Affiliated Companies operate.”)

Our Company is the chief administrator of joint utilisation.

5. Security

Our Company handles the Personal Data properly in compliance with this Privacy Policy.
In order to handle the Personal Data properly, internal rules and organisation will be put in place, and the security of the information system which processes the Personal Data will be ensured.
In the event that Our Company outsources the handling of the Personal Information to any third party, Our Company outsources it to the person who meets our standard for selection of outsourcee, and monitors outsourcee’s work properly by entering into an agreement with outsourcee.
Our Company provides the Personal Information only to the third parties which implement security management measures which meets our standard.

6. Handling of the sensitive information

Our Company will not collect, utilise or provide third parties with, any sensitive information, except the certain exceptions such as the case under the laws and regulations or the Guidelines for Protection of Personal Information in the Finance Sector.

7. Contact for inquiries relating to the Personal Information

Means for confirmation, deletion, etc. of the Personal Information registered in PayPay is described in the help pages.
Please make other inquiries relating to the Personal Information from [inquiry form] in each help page.

8. Request for disclosure of the Personal Information

Please enter necessary information into the form below, then send it with your identity verification document. You must pay JPY 1,000 and consumption tax per account (per request) as a fee for disclosure.

https://support.paypay.ne.jp/privacy

9. Revision of Privacy Policy

This Privacy Policy may be revised. In the case of major revision, contents of the revision will be notified to the Users in advance.

Revised on 1 April 2020
Established on 1 October 2018