Press Release

PayPay Corporation, a joint venture between Softbank Group Inc., Softbank Corp., and Yahoo Japan Corporation, will begin offering a simple online payment feature using PayPay for online medical treatment and medication guidance via video calls starting from June 1, 2020.

The Ministry of Health, Labour and Welfare (MHLW) has announced temporary and special measures (*1) for medical treatment using smartphones and other communication devices in response to the growing demand for online medical treatment with an aim to address the expansion of COVID-19 infections.

PayPay will lower the bar for hospitals to start using online payment systems, providing a simple method to easily provide online medical care and medication guidance for as many users as possible.

After providing consultation and medication guidance through a video call, hospitals registered as PayPay merchants can present PayPay’s special QR code, used only for online medical services, to the user and receive the consultation/prescription fees via PayPay on the spot. (*2) In addition, users can receive medical consultations and medication guidance from a doctor via video calls or other means from the comfort of their own homes, while avoiding the risk of infection at hospitals or pharmacies.

No development or initial costs are required for implementing the payment system. Moreover, there are no payment system usage fees to use PayPay to pay for medical consultations and medication guidance. (*3).

■ How to use online medical services (on your computer)

■ How to use online medical services (on your smart phone)

The number of PayPay users has exceeded 28 million in the first year and seven months since the service’s launch, and its services are enjoyed by a large population. We will continue to offer various effective features to more and more users to prevent the spread of the COVID-19 infection.

■For hospitals and pharmacies who wish to introduce our simple online payment system:

PayPay merchant registration is required to start using the service. Depending on your registration status, please apply as follows.

After completing the prescribed screening procedures and merchant registration, please apply from the application page to start using PayPay payment for your online medical treatment and online medication guidance.

*1 Source: Ministry of Health, Labour and Welfare. (website on online medical treatment) An introduction on how to appropriately implement online medical treatment. Please follow the guidelines of the Ministry of Health, Labour and Welfare, other related laws and regulations (including the Act on Specified Commercial Transactions, etc.), and the information on this website.

*2 This service can be payed by PayPay balance only. Also, it is a violation of the terms and conditions of the merchant
agreement to use the same QR Code used in actual stores.

*3 This service is free of charge until September 30, 2021. Please note that companies who registered as new merchants after
April 1, 2020 with annual sales of JPY 1 billion or more will be charged.

■Main features of “PayPay”

“PayPay”, a smart phone payment service provided by PayPay Corporation, allows users to pay by either topping-up their PayPay balance in advance or by using their credit card, and can be used in both brick-and-mortar stores and with online services. PayPay is supported not only by major chain businesses, but is rapidly becoming available in smaller shops all across Japan. Users can top-up their PayPay balance using their bank account, online, or from a nearby Seven Bank ATM. There are a variety of features provided in addition, such as to “send/receive” PayPay balance (PayPay Money, PayPay Money Light) between users, or to split the bill (“Warikan”), convenient in a social meal setting.